Understanding Houzeo Complaints: What You Need to Know

Houzeo is a Flat-Fee MLS real estate platform that aims to simplify the home-selling process. They have a solid 4.9 out of 5-star rating and an overwhelming number of reviews on credible review websites like Google and Trustpilot.

Most of these reviews are positive and highlight that users love the magnitude of savings that Houzeo offers. However, after thorough research, we found some complaints that highlight slow listing agent response.

So, is Houzeo worth it despite some complaints? Or do their offerings fall flat? Let’s find out.

What Is Houzeo?

Houzeo.com is a For Sale By Owner website that operates on the Flat Fee MLS listing model. You can list your home on the MLS via Houzeo for an affordable flat fee.

Furthermore, you get access to tools typically available only to real estate agents. You can accept or reject showing requests, review and compare offers, and call for the highest and best offer.

One advantage of working with this company is their transparency. You won’t encounter Houzeo hidden fees during your transaction, so you can sell your home yourself without worrying about getting duped.

» Is Houzeo Legit? Houzeo Corp is a legitimate company headquartered in New York, USA. They have 8,000+ reviews online.

What Does Houzeo Offer?

Here is what Houzeo offers to buyers and sellers:

For Sellers:

• Transparent Pricing: Houzeo discloses all of their prices on the website. Their basic package starts from $399. Furthermore, there are no hidden fees associated with this company.
• Maximum Exposure: Besides the MLS, your property listing gets syndicated to real estate websites like Realtor.com, Trulia, and Zillow. 
• Online Paperwork: Houzeo provides you with online forms and an e-signature feature. So you avoid the hassle of a manual listing.
• Fast Listing and Updates: You can get your property on the MLS in under 12 hours “Rush Service”.
• Manage Showings Online: You can use Houzeo’s dashboard and app to handle showing requests.
• Streamlined Offer Process: You can receive, counter, and compare offers online and request the highest and the best deal in the case of multiple offers.

For Buyers:

• Extensive Property Database: Houzeo has a separate database of FSBO homes listed nationwide. You can also browse through other syndicated MLS listings on the platform.
• ‘Pros’ Marketplace Access: Houzeo Pros is a directory of seasoned real estate professionals. You can hire, review, and rate the services of home inspectors, appraisers, title agents, and licensed escrow officers.
• Request Showings: Home buyers can schedule property showings through Houzeo. This makes it easy for you to view homes that interest you.
• Closing Cost Estimations: You can use Houzeo’s Closing Cost Calculator to estimate buyer closing costs. This tool helps you budget for home purchases and prevents financial surprises.

Houzeo Complaints

Houzeo does not have any major complaints online. When we browsed through reviews, we noticed that Houzeo is quite active in responding to complaints. Moreover, they have tried to resolve all the complaints in time.

Here are some Houzeo complaints:

❌ Houzeo Complaints: Delay in Selling

Roman’s experience with Houzeo wasn’t up to the mark. He mentioned that his house was listed on the wrong MLS. As a result, he could not sell his house on time.

✅ Houzeo’s Reply: Houzeo’s customer service team found that the customer had incorrectly priced his home and didn’t upload any photos and revised the price. This reduced his chances of securing a good deal. As a resolution, Houzeo suggested that he read one of Houzeo’s blogs to clear any FSBO queries.

❌ Houzeo Complaints: Deals Lost

This Houzeo user is agitated with the listing agent’s unresponsiveness. He had to repeatedly ask the agent to complete all the steps for a timely closing.

✅ Houzeo’s Reply: Houzeo congratulated the customer on the home sale and promptly addressed his complaint regarding the listing agent. They asked for the agent’s name. This demonstrates their commitment to providing excellent service.

❌ Houzeo Complaints: Extra Fees

Rober Herrera felt he was charged extra fees at the last moment. In short, he had an unsatisfactory experience with the company.

✅ Houzeo’s Reply: In response to this complaint, Houzeo emphasized their upfront pricing disclosure. Their response also clarified that sellers are responsible for any fines associated with a non-compliant MLS listing, whether the non-compliance is on the seller’s or the broker’s part.

Houzeo: Positive Reviews

Houzeo has over 8,000 reviews, combining platforms like Google and Trustpilot. These reviews highlight that users love Houzeo’s customer support team and hassle-free selling process.

Here are some positive Houzeo reviews:

✅ Great Customer Support

Joseph Sgro was impressed by Houzeo’s customer support. He had all his questions answered before listing his house on the MLS and feels that using the FSBO route was a wise decision.

✅ Huge Savings

John Sedarat saved approximately $10,000 in commissions by using Houzeo. He highly recommends the FSBO route for selling homes.

How Does Houzeo Work?

Houzeo has an easy listing process. You need to log in, add property details, set the asking price, choose a plan, and add property details.

Packages and Pricing

Houzeo offers a range of packages tailored to meet the needs of home sellers. Whether you’re a first-time seller or a seasoned pro, Houzeo has comprehensive packages designed to suit your specific needs.

• Bronze – $399+: In this basic plan, you get a 3-month MLS listing term with a maximum of up to 6 photos on the MLS.
• Silver – $399+ 0.5% at Closing: In this plan, you can list your home for 6 months with maximum photos. Additionally, you get a custom yard sign and access to Houzeo Mobile App.
• Gold – $429+ 0.5% at Closing: It is Houzeo’s most preferred package. It includes everything from the Silver Plan. Additionally, you get broker assistance, personal concierge, call forwarding, and more.
• Platinum – $499+ 1% at Closing: This is the ultimate plan with a 1-year listing term. It includes virtual full-service from a licensed broker who’ll help you until closing.

» Houzeo Reviews: Make an informed choice by reading Houzeo’s pros and cons and listing packages.

Savings With Houzeo

Houzeo lists your property without the typical 3% agent commission. For instance, on a $500,000 sale with a listing agent, you’d pay $15,000 in commissions. With Houzeo, fees range from $399 to $449 plus closing fees, saving you about $9,551 to $14,601.

However, it’s important to note that you still need to pay the standard buyer agent commission, typically around 3%, with Houzeo.

Is Houzeo Worth It Despite the Complaints?

Yes, Houzeo is a top recommendation for FSBO home sellers. By using Houzeo, you can save thousands in real estate agent commissions and swiftly list your property on the MLS.

Furthermore, their customer support team is quite active in resolving complaints. So, you can be sure of prompt responses to any queries.

Overall, Houzeo is a great online platform for a hassle-free selling process. The company has nationwide coverage, something that only a handful of other services can claim. Therefore, you can sell from anywhere in the US without any manual paperwork.

Frequently Asked Questions